Former Special Adviser and author of Be Your Own Spin Doctor
His career has included positions as a parliamentary assistant to several MPs and shadow ministers, covering public sector and constitutional reform and as a special adviser in three government departments, working with two Cabinet Ministers, including at the Cabinet Office and Communities & Local Government (CLG). He was a consultant to the London Borough of Lewisham for three years, working as head of communications alongside the Mayor and Cabinet. He also worked as a consultant for the London Borough of Waltham Forest, and briefly for the London Borough of Barnet.
Paul has provided training and consultancy to a variety of UK government departments and agencies including the Home Office, HMRC, DWP, Office for National Statistics, DECC, and Office of the Deputy Prime Minister (ODPM). As a temporary civil servant, he headed up the communications unit for the Neighbourhood Renewal Unit (NRU). Paul’s international work includes a project in northern Iraq working with Iraqi Parliamentarians, and for DfID officials in South Africa, Tanzania, Kenya, Ghana and Pakistan. He has run courses in London for civil servants from across the globe, including Vietnam, India, China and many African countries.
Paul is the author of four books on public policy and political themes, as well as several policy pamphlets. He was chair of the Fabian Society, the world’s oldest think tank. He was a parliamentary candidate in the 1997 and 2001 general elections. Paul Richards regularly appears on radio and TV, including Newsnight, the Today Programme and Sky News, and has written for many newspapers and magazines including the Times, Guardian, Independent, Financial Times, Mirror, Mail on Sunday, and the Spectator. Paul is married with two sons, and lives in Sussex by the sea.
Communications Manager - Resilience Division, The Scottish Government
Iain Campbell is Communications Manager in the Scottish Government’s Resilience Division, which plans for and responds to major incidents and emergencies in or affecting Scotland. In this role he provides strategic communications advice and support to the Scottish Government.
Prior to this, he spent seven years in various communications roles for the Crown Office and Procurator Fiscal Service (Scotland’s prosecution service), finally as Senior Communications Officer managing the public communications around numerous high-profile criminal cases.
He is author of “Serious Organised Crime: The Role of Communications in Reducing Demand, Victimisation and Fear” and has led on the most recent edition of “Warning and Informing”, the national crisis communications guidance for Scotland.
He also manages the Ready Scotland social media channels and website.
Head of Security & Emergency Planning, Westminster Abbey
Garry is a Chartered Security Professional and is currently Head of Security & Emergency Planning at Westminster Abbey having previously been Group Head of Security Operations for the global banknote and passport manufacturers DeLaRue plc. Prior to this he was a Lieutenant Colonel in the Royal Military Police having served in Iraq, Bosnia and West Africa. His broad security background is complemented by a MSc. in Policing Science (Portsmouth) where he won the Vathek Postgraduate Prize, a Pg.Dip. in Security Management (Loughborough) and the PGCE in Higher Education (Surrey). He is Vice President and Immediate Past Chairman of the Security Institute and was involved with the launch of the Chartered Security Professional (CSyP) programme. His other experience includes regularly presenting at OSCE Vienna and conferences in Asia. He is the present Chairman of the Royal Military Police Association (Hampshire) and previously a Trustee of Victim Support for over 9 years.
A dynamic International Communications Director with 18 years’ international experience in Energy, Consulting, High Risk and International Affairs sectors. Holder of a MA in International Affairs and Diplomacy, a Cornell University and United Nations Institute for Training and Research alumna, a Fellow of the Institute of Leadership and Management and a Chartered PR practitioner. Provides international strategic corporate communications services to private and governmental organisations on corporate communications, media relations, crisis and issues management, stakeholder management and risk and reputation management. Appointed lead for innovative and novel corporate communications approaches, international reputational and business crisis, development of communication and engagement solutions. Advises on increasing communication effectiveness and reach, ethics and credibility. Author of several published papers and contributor to several practice books. Lead trainer for Aberdeen Business School’s Crisis Comms Diploma. Worked in over 40 countries across the Middle East, Central Asia, East and West Africa, Former Soviet Union and Latin America.
Director of Strategic Communications, Manchester City Council
Jen is a highly experienced communications professional who has built and led the strategic communications and marketing functions.
She has held a variety of roles at Manchester City Council, including Head of Digital City Strategy and Head of Customer and Community Engagement, previously supporting the Association of Greater Manchester Authorities (AGMA), now the Greater Manchester Combined Authority.
Now responsible for Manchester's strategic communications, civic and ceremonial and the executive, Jen heads a full in-house communications service with creative design, marketing, media, news, digital production and content creation, print, mail, AV and event management, with translations and interpretation including a commercial arm servicing a number of public sector organisations. She chaired the multi- agency communications recovery group following the Manchester Arena terror attack.
Jen has been on the top in-house communicators list at Prolific North for the last two years.
Interim Head of News, Kensington and Chelsea Council
Nick has worked in journalism and communications for over a decade, including roles as deputy head of news at the Cabinet Office and head of news at Kensington and Chelsea Council.
He started his career as a regional journalist with the Archant group, working across newspaper and website titles in Essex, Cambridgeshire and Suffolk. He then moved to Westminster City Council as a media officer in 2011, before climbing the ranks to become communications account director. After a two-year stint in central government, he returned to local government to help lead the response to the Grenfell Tower tragedy in August 2017.
Crisis Manager, Cambridge Analytica 2018
James Lindsay is a crisis manager, resilience expert and programme manager who stepped in as the Head of Crisis Management for Cambridge Analytica during the Facebook scandal. He is a former Regular and then Reserve British Army officer who attended Staff College at the UK defence Academy. He then trained as a management consultant at PWC before becoming an independent consultant. At PwC Lindsay specialised in Programme Management and was the EMEA lead for Business Continuity Planning.Lindsay was one of the team of three PwC staff who successfully brought Equitable Life through the Guaranteed Annuity (GAR) disaster. As an independent consultant Lindsay has worked for numerous large blue chip organisations both on major regulatory and resilience projects and programmes.
During his career as an interim manager James has worked with numerous clients on a variety large scale change projects. He will join us at Crisis Communication Communications 2019 to explain the mechanics of Cambridge Analytica’s crisis management, as experienced from the heart of the storm. He will share stories of the impact on staff and some of the practical challenges that resulted from such immediate alteration from ‘business as usual’. This is not a discussion of the rights or wrongs of business decisions, but a real-life dissection of the effects on ordinary staff members, key processes put in place to cope and the importance of clear communications strategies.
Director Communities and Communications, Wiltshire Council
Laurie is currently working as the lead on communications and community engagement for the recovery of Salisbury and Amesbury following the nerve agent attack incidents in 2018. This role has involved working with many local and national Government agencies and stakeholders and managing the persistent high level of local, national and international media interest.
The city’s recovery is not a short-term fix. Communications and engagement has underpinned the recovery programme. The decontamination and clean-up of the city focused on consistent and reassuring messages to residents and visitors. The focus continues to boost the economy and deliver major events to encourage footfall; such as Christmas in Salisbury and hosting National Armed Forces Day 2019.
Through this major and unprecedented incident, Laurie can share the learning and insight; particularly the need to build robust relationships and manage a range of diverse stakeholders, and above all to plan and deliver consistent, clear and strong messages.
Director of Communications, Department of Health & Social Care
Rachel is Director of Communications for the Department of Health and Social Care, and a senior member of the Government Communication Service.
Rachel has worked as Head of News, managing one of Whitehall’s busiest media operations, and acts as communication gateway to 26 government and non-government health agencies. She has worked for six successive Secretaries of States for Health becoming a trusted advisor as well as safeguarding the reputation of the department and integrity of the NHS brand.
She won industry awards for her work leading the government’s response to Ebola as well as leading the department’s response from industrial disputes to waste management.
Rachel has worked directly for Ministers as Private Secretary, as well as in policy, and led engagement on the independent Inquiry into care provided by Mid Staffs Hospital.
She currently leads communications for DHSC’s response to BREXIT, as well as launching the government’s Long Term Plan for the NHS.